At Spicy & Shiny, we specialize in providing high-quality apparel to retailers and boutiques at factory-direct prices. Due to the nature of wholesale business and our low margin structure, all sales are considered final.

We do not accept returns for “change of mind,” unsold inventory, or sizing issues. Please review your order carefully before finalizing.

Defective or Damaged Items We stand by the quality of our manufacturing. In the unlikely event that you receive a defective item or an incorrect shipment, we will make it right.

• Inspection Period: You must inspect your shipment immediately upon arrival.

• Reporting Window: Any claims for damaged, defective, or missing items must be made within 5 business days of the delivery date. Claims made after 5 business days will not be accepted.

How to File a Claim To file a claim for a defective item, please email us at info@spicyandshiny.com  with:

1. Your Order Number.

2. A clear photo of the defect or damage.

3. A description of the issue.

Resolution Upon approval of your claim, we will offer one of the following solutions at our discretion:

• Store Credit: A credit to your wholesale account for the value of the damaged items (to be used on your next order).

• Refund: A direct refund to your original payment method.

• Replacement: Sending replacement items (subject to stock availability).

Order Cancellations Once an order is placed, it is immediately sent to our warehouse for processing.

• Orders may be cancelled within 2 hours of placement free of charge.

• Cancellations made after processing has begun but before shipment may be subject to a 15% restocking fee.

• Shipped orders cannot be cancelled.